Customer Communication

Premier's Customer Communication/Contact

Our Mission is to achieve profitable growth by offering first class marina facilities with superior customer service in great locations.

We aspire to be acknowledged as the UK's finest marina operator.

Therefore how we communicate with our customers is extremely important to us.

We will always try to communicate with you in the most appropriate way.

We will communicate by post

For correspondence regarding your berthing arrangements, such as renewal invitations

We will communicate by email

To keep you up to date with news and events at your marina and any special offers we may have from time to time.

We will contact you by telephone

Where a prompt response is necessary (such as in the case of emergency)

We will send text messages

For information that needs to be communicated quickly and/or where a record would be useful for you (such as a lock freeflow times, gate access code changes)

We will not bombard you with irrelevant marketing information nor pass your details on to any third party.

To be able to contact our customers in the most appropriate way we do need to have accurate and up to date contact details. If you have not recently updated your local marina office with your details please do email us at details@premiermarinas.com 

Please also use this e-mail address to keep us up to date with any future changes to your contact details.