Berth Holder Comments
What our berth holders say
At Premier we are committed to ensuring you enjoy your stay with us, whether you are an existing or a new Premier customer.
In our most recent customer satisfaction survey (December 06) 89% of the berth holders surveyed at Port Solent Marina said the customer service at the marina is excellent and 88% of them said they would recommend Premier to a friend.
This recent survey also highlighted a few areas that needed our attention. For example the showers and toilets facilities at Port Solent Marina.
So you will be pleased to learn we are addressing your concerns. Refurbishment is planned of both sets of berth holder ablution facilities this Autumn. The refurbishment will include the launderette and will be completed in Spring 2008.
So as you can see we do take your comments seriously and we rely on your feedback. Go to our blog and have your say....
Below are some further comments from our customers
just a short note to wish yourself and all the staff a very happy New Year, even though it is a little late. Have just returned our renewal of the berthing licence certificate commencing 1st April. Myself and Phil, my husband woule like to say it has been a very pleasant experience berthing our boat at Port Solent. We would like to commend all your staff for the friendliness and helpfulness portrayed during our time with you.
We wish you well in the forth coming year, and lets hope we can look forward to some better weather so we can use our boat more!!
Theresa & Phil O'Rourke
- A good, well run marina - we are very satisfied thank you
- Marina staff are obliging and helpful, absolutely no complaints
- The facility to have boat moved and re-fuelled by staff is very useful indeed
- We are well satisfied - keep up the good work!
- We really enjoy coming down to the Marina at weekends - lovely atmosphere, lovely people, well run - congratulations - your competitors have much to learn!
- We moved here for the better facilities and are not disappointed
- Rarely do you find such helpful staff in an office - they are excellent!
- We are extremely pleased with Port Solent - it is absolutely brilliant and we have enjoyed the past six months boating in the Solent
- Consistently superb service from your permanent staff and a surprisingly high level of service from your tempories too!
- Your efforts in getting the lock running smoothly is recognized and appreciated