Eastbourne Marina Matters Meeting Feedback
On Saturday 7th October, Sovereign Harbour Yacht Club was the venue for a Marina Matters meeting at Eastbourne Marina. Marina Manager Dan Heckford and Customer Service Adviser Sasha Knott were in attendance from Premier Marinas along with 15 berth holders as well as Craig Robinson from the Yacht Club.
At a meeting earlier in 2017, the boatyard was high on the agenda and several berth holders expressed concern at the service levels and reliability they had experienced. Dan explained that during the last 6 months, Premier have made some key personnel changes in this area and whilst the team is relatively new, we are very confident of our readiness for the winter period. A number of those present commented on the appearance of the boatyard and there was also acknowledgement that stopping vehicles entering the yard was of benefit.
There was some discussion regarding the cost of pump outs. Dan and Sue Sydney, of the berth holders association, did explain that Premier had already listened to customer feedback on this issue and the cost has been reduced to £10.00. There were suggestions that this should be free and Dan will relay this to the Senior Management team, but he did point out that Premier Marinas are seeking to do no more than cover their own costs in this area.
Dan also confirmed that the entrance channel will be surveyed in the next few weeks - the results of which will inform the dredging requirements for next season.
Other topics covered included; a suggestion for a ‘For Sale’ noticeboard but Dan felt the existing one at the South Coast marina's Yacht Club would be best for this. A question was raised regrading the notification of maintenance, electrical testing and similar. Dan and Sue Sydney advised that appropriate notifications are sent and it would be worth people checking their ‘marketing preferences within their ‘My Premier' accounts.
All in all, this was a very productive meeting and acknowledgement that this is an effective forum for feedback and exchanging ideas.