Going The Extra Mile For A Customer in Need
Last month the Southsea team embraced the community spirit by going above and beyond to help a customer who found himself unable to move his new boat due to COVID-19.
Moorley Potter had bought his boat ‘Toroa’ to Southsea Marina in Mid-March and had planned on moving her back to his hometown in Plymouth when unfortunately due to Government guidelines, he was made to self-isolate and was unable to move Toroa himself.
Turning to the Southsea team for help, Duty Manager, Rupert went out of his way to help Mr Potter and arranged to have Toroa delivered by road, with the aid of onsite tenant, Portsmouth Marine Training.
However, with COVID-19 forcing the country into lockdown, it meant travel restrictions were implemented and Portsmouth Marine Training were unable to deliver Toroa to Plymouth.
As a gesture of goodwill, and to give Mr Potter some relief in a time of uncertainty, the team offered to keep Toroa at the marina on a favourable rate.
Moorley Potter said: “Thanks once again to Rupert, I am very grateful for his help and thank you also to Premier for the gesture, it is all much appreciated and very helpful in the circumstances.”
A big thank you to the team at Southsea Marina for going the extra mile to help a customer in need and their continued commitment to ensuring all boats are safe and secure at the marina.