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Customer Communication Policy

Our Mission is to achieve profitable growth by offering first class marina facilities with superior customer service in great locations. We aspire to be acknowledged as the UK's finest marina operator. Therefore how we communicate with our customers is extremely important to us.

We will always try to communicate with you in the most appropriate way to which end we need to hold accurate and up to date contact details, particularly your email address and an emergency telephone number. If you have not recently updated your local Premier Marina Reception with your details, please email us at: marketing@premiermarinas.com. Please also use this email address to keep us up to date with any future changes to your contact details.

We will communicate by email  
We will communicate with you by email for all important correspondence regarding your berthing arrangements, such as renewal invitations, your berthing contract and licence and your Premier account. We will also use email to update you on news and events being held at your marina and any special offers we may have from time to time.

We will contact you by telephone
Where a prompt response is necessary (such as in the case of emergency). For this reason you should provide us with your mobile telephone number and your home telephone number if you have one.

We will send text messages
For information that needs to be communicated quickly and/or where a record would be useful for you (such as a lock free flow times or marina maintenance issues). We will also periodically send short promotional messages and details about Premier news and events. 

We will not bombard you with irrelevant marketing information nor pass your details on to any third party unless we have your permission to do so.

Please also use this e-mail address marketing@premiermarinas.com to keep us up to date with any future changes to your contact details.