Our Berth Holder Communications
Premier Marinas’ aim is to be acknowledged as the UK's finest marina operator and we plan to achieve this by offering first-class marina facilities, great locations and superior customer service. As a consequence of this, how we communicate with our annual berth holders and how we deal with their personal data is extremely important to us. Read on to find out more.
How We Communicate With You
As a Premier berth holder we will always try to communicate with you in the most appropriate way which means we need to hold accurate and up to date contact details for you including your postal address, email address and an emergency telephone number. Using these details we may contact you by post, email, telephone or text (SMS messages). If you have not recently updated your contact details at your local Premier Marina you can do so now through your MyPremier.
Similarly, through MyPremier you can identify the type of marketing communications you would like to receive from us – and those you would prefer not to receive.
Important Berth Holder Communications
Day to day berth holder communications will generally be headed ‘Important’ and may cover a range of topics including news about your home marina which may impact on the use of your boat – for example lock closures, dredging/navigation news, weather warnings, marina maintenance and boatyard closures. We may also send information about your Premier Advantage benefits and discounts and we may research your views about your marina and the services we provide. Transactional messages (for example invoices, statements and contract renewal notifications) will be sent directly from our marina management system.
We also like to contact you by post, email and text (SMS messages) to provide other information of interest. This may include news about your home marina, berth holder events and boat shows and Premier special offers. Similarly, if you have opted to receive details about our insurance product - Premier Marine Insurance - we may contact you about these services. To find out more about our marketing communications and to select which ones you would like to receive please visit your MyPremier account.
At Premier Marinas we promise not to bombard customers with irrelevant marketing information or pass your details on to other advertisers.
If at any time you find that you are not happy to receive certain types of messaging, or if you change your mind about the types of messaging you would like to receive, you can update your marketing preferences selection via your MyPremier account.
Alongside this you can unsubscribe from our emails and texts by following the unsubscribe instructions on the email or text you receive. Please note transactional messages (e.g. invoices, statements, contract renewal notifications) will continue to be sent to you, we will also contact you from time-to-time with important information about your boat and use of the marina.
How to Contact Us Regarding Your Data
Questions, comments and requests (including access requests) in regard to this policy are welcomed and should be addressed to: The Data Privacy Manager, Premier Marinas Limited, Swanwick Marina, Swanwick, Southampton, SO31 1ZL or e-mail email@example.com For the attention of The Data Privacy Manager.