WORKING WITH PREMIER MARINAS
We embrace the concepts of team working to achieve high levels of productivity and quality standards through employees who think and act as part of management. We adopt an integrated management team approach, with problem solving and decision making being effected quickly at the lowest level and without undue bureaucracy.
To achieve this, we recognise the benefit derived from investing in people through training and development to constantly improve efficiency, productivity, quality and satisfaction in employment through a mutual recognition of each others' motivations and goals. Premier Marinas Limited has held the Investors in People accreditation since 2000.
Noss Marina - Customer Service Advisor
Premier Marinas are seeking to appoint a full time customer service advisor to work at our recently acquired Noss Marina in Dartmouth.
The successful candidate will join a small hard working team on the front desk/reception area and will be expected to sell annual berthing and monthly berthing products, deal with customer enquiries, and assist with the booking of boatyard services as required whilst undertaking administration duties. The role also requires occasional working outside assisting around the marina.
This role is customer facing and the successful applicant will need excellent customer service skills with a “nothing is too much trouble” attitude.
The role will require flexibility and will include working weekends, possibly some evenings and bank/public holidays as part of a shift rota.
If you feel you have the qualities we are looking for and can demonstrate great communication skills and excellent customer service, please forward your CV together with a covering letter stating why you are applying for the role to: Tracey Jefkins, HR Manager, Head Office, Swanwick Marina, Swanwick, Hants SO31 1ZL. The closing date for applications is 27th May 2016.
Sovereign Harbour - Duty Manager
Sovereign Harbour, a 5 Gold Anchor accredited marina is seeking to appoint a full time Duty Manager.
The role of a Duty Manager is to:
- To assist the Marina Manager to manage in an efficient and safe manner in accordance with the company’s mission statement.
- To ensure high standards of service and facilities are not only maintained but also developed as required by the company.
- To maximise the utilisation of berthing within the marina, ensuring and developing profitability from all income streams.
- To develop staff progression and communicate business changes
The successful applicant should be an ambassador of first class customer service delivery, be able to lead a team and show balanced decision making and problem solving abilities. Being a Statutory Harbour Authority, Health & Safety awareness and a knowledge of marina operations is desirable. The role requires occasional working outside assisting around the marina as and when required.
This role requires proficiency with computers including the ability to manage data using an integrated Marina Management programme and Microsoft Office applications. Previous experience in a supervisory role is essential. The role will require flexibility with seasonal start and finish times during the busy periods, and will include working some weekends and bank/public holidays as part of a shift rota. The Duty Manager role entails an ‘on call’ out of hours rota, the successful candidate must be able to attend the marina in the event of an incident or emergency.
Applications, enclosing a full CV, should be returned by Friday 27th May 2016 to: Tracey Jefkins, Head of HR, Head Office, Swanwick Marina, Swanwick, Hants SO31 1ZL or at email@example.com. Applicants should advise their salary expectations and their covering letter should relate to the core skills and competencies detailed in the advertisement. Successful applicants will be contacted within 1 week of the closing date
Brighton Marina - Duty Manager
As part of the marina’s management team you will be responsible for all operational and administrative aspects of the running the marina. The role requires working alternative Weekends and some Bank/Public Holidays. Duties will include the management of the marina and liaison with berth holders, visitors, on site tenants, stakeholders and contractors as well as our own busy boat yard.
Applicants for the role must have previous supervisory experience and good communication skills, be flexible and have the ability to fit in with a small team dedicated to offering excellent customer service.
Core competencies required in this role are Customer Service Delivery, Leadership, Problem Solving, Change Management & Communication skills
To apply send your CV and covering letter stating why you are applying for the role and how your skills and experience meet the core competencies and your salary expectation. – Applications to Tracey Jefkins, Head of HR, Premier Marinas, Swanwick Marina, Swanwick, Southampton, SO31 1ZL or firstname.lastname@example.org Closing date for applications Friday 3rd June 2016.